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HDE warrants its equipment against defects or workmanship on normal use or service for a period of one year. The warranty includes but is not limited to the following Frame, Steel parts, Electrical components and heaters and hoses
HDE Heater cartridge is warranted for a period of 90 days, If within this time a defect occurs due to manufacture defect it will be replaced. Any failure in the heater cartridge that occurs after the 90 day period and before the 12 month standard warranty will be reviewed on a case by case basis by HDE. It will then be determined if the heater has failed from manufacture defect or normal wear and tear or miuse
HDE’s HOT BOX Heating System is warranted for a period of one year, this covers the infrared heaters, (not including spark plugs and ignition wire and Thermo-Couplers) and the electrical panel and all it components Warranty does not apply to defects caused by improper use or abuse. Any damage that has been caused by accidents, freight or improper maintenance or repair will not be covered under HDE’s warranty The warranty period will begin on the date the unit was first placed into service.
The warranty card should be mailed into HDE within 10 days of putting into service. excludes from its warranty items such as batteries and tires. These claims should b directed to their local authorized distributor/ dealer
HDE is responsible for the replacement and or repair of the defective parts. All replaced parts should be returned to HDE for inspection.
HDE will not be liable for downtime, overhead and performance penalties.
All Claims should be sent with the warranty card to the following:
519 578 0079
Heat Design Equipment Inc.
1801 Bleams Rd
Kitchener, Ontario, Canada